How can we help you?
We're here to make your DobiQueen experience amazing. Get instant help, find answers, or connect with our friendly support team.
Phone Support
Speak directly with our customer service team for immediate assistance with urgent issues or detailed inquiries.
Email Support
Send us detailed questions or feedback. Perfect for non-urgent issues or when you need to include screenshots or documents.
WhatsApp
Message us on WhatsApp for quick support on the go. Share photos, locations, or get help while you're at our machines.
Frequently Asked Questions
How do I check my token balance?
You can check your token balance anytime in your dashboard or by logging into your account through our mobile app. Your balance is updated in real-time after each transaction.
How do I top up my account?
You can top up using credit/debit cards, online banking, or e-wallets. Visit any of our machines and select "Top Up" or use the mobile app from anywhere.
How do I find the nearest machine?
Use our mobile app's location finder or visit our website's location page. You can filter by services available and see real-time machine availability.
What are your operating hours?
Most of our locations operate 24/7. However, some locations may have specific hours. Check the location details in our app or call ahead for confirmation.
How do I earn and use reward points?
Earn points with every wash! Points can be redeemed for free washes, discounts, or special promotions. Check your points balance in your dashboard.
